Terms & Conditions of Business

In addition to its statutory obligations, Berkshire Resin, known as the company warrants a 10-year period on completion of the contract, the company will make good free of charge any defects which are due to faulty workmanship or materials, provided the facility is treated with reasonable care and any maintenance instructions, have been adhered to.  Written notice of any claim against this warranty must be received within 14 days of the expiry of the warranty period.

If you wish to cancel the contract you must do so in writing within the 14-day period of the contract being signed, and must be delivered personally, or send (which you may do by electronic mail). After the 14-day period the customer will not be entitled to their deposit being refunded.

The prices specified in the quotation are based and priced per job not by how many days, and the covering cost of wages and materials, plant hire and taxes prevailing at the rate of quotation, and is valid for 3 months from the date shown in the quotation except where pc sums are shown. Adjustments are to be made to the quotation on completion of work.

The company agrees to provide the equipment and/or execute the works set out on this quotation at the price and in the manner of payments specified in the quotation and/or in these conditions. The contract shall not be made until the purchaser has signed 1 copy of the quotation and received by the company.

The company shall be entitled to payment as required: – (a) min 25% deposit 14 Days before start of any installations. (b) 50% on completion of preparation works, note: no further works will be carried out until this payment is received. (c) The remaining balance shall be Payable on the day of completed works and will be taken via your method of deposit payment if required by the company.

In the event of purchaser failing to make payment as required by these conditions, the company shall be entitled to charge interest on a daily basis until payment has been received at the rate of 3% above the Bank of England minimum lending rate prevailing during the period of such default.

In carrying out preparatory work on site, implementing the contract and clearing the site on completion every possible care will exercised by the company to minimise the disturbance caused by vehicles, plant and all equipment using the access route to reach working area and the area immediately around the site.

In the event of any dispute arising during, or subsequent to, completion of work, the purchaser shall not be entitled to withhold any payment what’s so ever, the company will be rectifying or replacing the work, which is subject to the said dispute.

The quotation is based on the assumption that excavation will be in normal sub-soil, and that no hidden obstacles will be encountered during any part of the works. If rock or running sand, unstable ground, excess water or any other unforeseen circumstances and/or any services such as water, gas, electricity, telephone, drainage etc not previously advised, the company reserves the right to charge for the additional work involved. The cost of any work by the company or others, entailing in the dealing with the same shall be additional to the figure quoted.

The company reserve the right upon excavation if to be found a suitable sub-base below the surface, not to renew and use the existing sub-layers without any reduction in costs to the final quotation.

We endeavour to provide a seamless finish to the surface; this is not always possible in such circumstances a joining or expansion strip may be required.

The nature of materials and processes used to make it unavoidable that apparent variation in texture and colour of the resin stone surface material may occur. Whilst every possible care will be exercised, the company cannot guarantee colour and texture matching to closer tolerances than those inherent in the materials and processes used. Once the surface is laid over a period of time it will lose its shine and give you a matt natural stone look. Natural stone/ block products used, makes it unavoidable that apparent variation in size, texture, and colour due to it being a natural material.

Without prejudice to any remedies that the company might have in the cancellation of an order by the purchaser, the company reserves the right to recover such costs that have been occurred, however incurred.

The contract is accepted subject to a satisfactory survey being carried out by the company.

The company shall not be held responsible for the minor departures from the contract specifications or drawings made necessary by site conditions or unforeseen circumstances

We endeavour to make the new surface as level as possible, we allow the surface to have a tolerance of 20mm per meter.

Any variation in these conditions must be agrees by the contractor and purchaser before commencement of the work and to be valid and shall be signed by all parties concerned.